Terms and Conditions of Service

Effective Date: June 1, 2025

These Terms and Conditions (“Terms”) govern the use of services provided by Reef Cyber Security Inc. (“Reef,” “we,” “us,” or “our”). By accepting a quote, using our services, or visiting our site, you (“Client,” “you”) agree to these Terms.

1. Acceptable Use Policy

Clients must not use Reef services to:

  • Engage in unlawful activity
  • Distribute malware, spam, or unsolicited emails
  • Conduct unauthorized penetration testing
  • Mine cryptocurrency or perform bandwidth-intensive operations without prior approval

2. Third-Party Software and Licensing

Reef may manage or resell services from:

  • Microsoft 365
  • SentinelOne
  • Atera
  • VPN solutions
  • TitanHQ
  • Axcient
  • Cytracom

These tools are subject to their own license terms. You agree to comply with applicable terms as a condition of using our services.

3. Customer Responsibilities

  • Keep credentials confidential
  • Notify us of security breaches or changes
  • Ensure accuracy of contact and billing details
  • Maintain hardware not covered by Reef as agreed

4. Service Exclusions

Reef does not support:

  • Client-owned devices not under contract
  • Issues caused by third-party vendors or software not managed by Reef

We reserve the right to limit or refuse support where unauthorized or unapproved changes are made to systems under our management.